Shipping policy

Shipping Policy

At The Lipoedema Store, we aim to make your experience as smooth and supportive as possible.

Below you’ll find everything you need to know about how your order is processed and delivered.

Order Processing Time

All orders are processed within 1–3 business days.

Some products may be shipped directly from our suppliers or partners, which can affect dispatch times slightly.

You will receive a confirmation email once your order has been processed and dispatched.

Shipping Within Australia

Estimated delivery times within Australia:

Please note that delivery times may vary depending on your location and the courier network.

International Shipping

We do NOT currently offer international shipping.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the items in your order.

Multiple Shipments

As we work with different suppliers, your order may arrive in separate packages.

This is normal and helps ensure you receive items as quickly as possible.

Tracking Your Order

Where available, tracking details will be provided once your order has been dispatched.

Please allow up to 48 hours for tracking information to update.

Delays

While we do our best to ensure timely delivery, delays can occasionally occur due to:

We appreciate your patience and understanding in these situations.

Incorrect Address

Please ensure your shipping details are correct at checkout.

We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

If you notice an error, please contact us as soon as possible.

Lost or Missing Parcels

If your order appears to be lost in transit, please contact us and we will assist in investigating with the courier.

We will work with you to find a suitable resolution where possible.

Questions

If you have any questions about your order or shipping, please contact us via our website.

We’re here to help make your experience as easy and supported as possible.

Country/region