Terms of service

Terms & Conditions

The Lipoedema Store

Last Updated: 11/04/26

1. Overview

Welcome to The Lipoedema Store. Throughout this website, the terms “we”, “us” and “our” refer to The Lipoedema Store.

These Terms of Service govern your use of our website, products, and services. By accessing or using this website, you agree to be bound by these Terms.

If you do not agree, you must not use this website.

2. General Information (Medical Disclaimer)

This website provides general information, resources, and products intended to support individuals living with lipoedema.

All information provided is for general informational purposes only and does not constitute medical advice, diagnosis, or treatment.

You should always seek advice from a qualified healthcare professional before using any products or relying on information from this website.

3. Eligibility & Use of Website

By using this website, you confirm that:

You are at least 18 years of age, or using the site under supervision
All information you provide is accurate and complete
You will use this website for lawful purposes only

4. Products

All products sold through this website are intended for general wellbeing, comfort, and support.

Certain products (including compression garments) may be considered medical-grade or therapeutic products and should be used in accordance with professional guidance where appropriate.

We do not guarantee that products will achieve specific health outcomes.

5. Product Information

We aim to ensure all product descriptions, images, and information are accurate.

However:

Product images may vary due to screen differences
Information may contain errors or omissions
We do not guarantee completeness or accuracy

We reserve the right to update product information at any time.

6. Pricing

All prices are listed in Australian Dollars (AUD)
Prices include GST unless otherwise stated
Prices may change at any time without notice

7. Orders

By placing an order, you are making an offer to purchase.

We reserve the right to:

Accept or reject any order
Cancel orders due to errors, fraud suspicion, or stock issues

Orders are only confirmed once payment has been processed and accepted.

8. Shipping & Delivery

Delivery timeframes are estimates only
We are not responsible for delays caused by carriers or external factors
Risk of loss transfers to you once the item is dispatched

9. Refunds & Returns

All purchases are subject to our Refund Policy.

Important:

Compression garments and certain products may not be eligible for change-of-mind returns due to hygiene and medical considerations
Refunds are only provided where required under Australian Consumer Law or in cases of manufacturing defects

10. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law (ACL).

You are entitled to:

A replacement or refund for major failures
Compensation for reasonably foreseeable loss

11. Intellectual Property

All content on this website (including text, images, branding, and design) is owned by The Lipoedema Store.

You may not:

Copy, reproduce, or distribute content
Use our branding without permission

12. Third-Party Services

Our website may include links or tools from third-party providers.

We are not responsible for:

Third-party websites
Their content or policies
Any transactions made with them

13. Limitation of Liability

To the fullest extent permitted by law, The Lipoedema Store is not liable for any loss or damage arising from:

Use of this website
Use or misuse of products
Reliance on information provided

This includes indirect or consequential loss.

14. Disclaimer of Warranties

All products and services are provided “as is” and “as available” without warranties of any kind, unless required by law.

15. Indemnity

You agree to indemnify and hold harmless The Lipoedema Store from any claims, damages, or liabilities arising from:

Your use of the website
Your breach of these Terms

16. Prohibited Use

You must not use this website:

For unlawful purposes
To transmit harmful or misleading content
To interfere with site functionality

We reserve the right to suspend access for violations.

17. Termination

We may suspend or terminate access to the website at any time without notice if these Terms are breached.

18. Changes to Terms

We may update these Terms at any time.

Continued use of the website constitutes acceptance of any changes.

19. Governing Law

These Terms are governed by the laws of Queensland, Australia.

Any disputes will be handled in Australian courts.

20. Contact Information